Frequently Asked Questions

How do I become a member?

To become a member of 935byrobertobravo.com, you must click on the "New Member" option at the top of our homepage and fill in the relevant fields on the page that opens.

I forgot my membership password, what should I do?

By using the "Forgot Password" option on our member login page, you can have your password sent to your e-mail address.

What information will I provide when becoming a member?

When becoming a member of 935byrobertobravo.com, we ask you for basic information that we can recognize you, such as name, surname, e-mail address, gender and date of birth. Your information will only be used by 935byrobertobravo.com. For detailed information, you can read our "Privacy Policy".

How can I place an order?

In order to order from 935byrobertobravo.com, you must first become a member of our website.  If you are not a member yet, you can easily create your membership by clicking here.

When will my order be shipped?

The delivery of the product / products of your purchases is made to the contracted cargo company within 7 business days from the order date according to the stock status. The number of days your order will be delivered to the cargo company is stated on the detail page of the product you purchased.

How can I return my order products?

935 By Silver Roberto Bravo website allows you to request the return of the products purchased through the website within a period of 14 days from the date of delivery of the order products. Purchases made on the website cannot be returned from the stores. For returns, the original invoice must be sent by cargo. You can also access the exchange procedure detail from the link below.

https://935byrobertobravo.com/musteri-hizmetleri/iade-bilgileri

Why was the payment made in installments in the refund?

In cases of installment transactions for the product / products purchased from 935byrobertobravo.com; Although the entire amount of the fee is refunded by our company at once, the bank you work with may refund you in installments. Our company cannot be held responsible for this situation.

I created an order, how can I track my order?

You can follow the current status of the orders you have created from the My Orders page on the membership page.

Can you help me log in to my membership?

You can reset your password. If you are still having problems logging in, you can contact Customer Service via the contact page.

I don't know my ring size, how can I find out?

Your ring should fit well on the finger and make you feel comfortable, click here for Diameter calculation and Finger size calculation techniques that you can review to determine the correct size of your ring

Are there installments for credit cards?

You can benefit from advantages up to 3 installments with credit cards belonging to the banks we have contracted for your online purchases.

Akbank - Axess, Garanti Bank - Bonus Card, Finansbank - Card Finans, İş Bank - Maximum, Yapı Kredi Bank - Worldcard, Halk Bank - Paraf, Ziraat Bank - Combo credit cards, you can benefit from the installment opportunities of the relevant cards. Your purchases made with other bank cards will be charged as a single shot.

Do you have a payment option at the door?

For your purchases on 935byrobertobravo.com, there is currently only a credit card payment option. You can make your purchases on 935byrobertobravo.com with Visa and Mastercard credit cards. Our infrastructure work on other payment options continues.

Can I pay my orders by wire transfer?

Your purchases on 935byrobertobravo.com can be paid by wire transfer and EFT

Our infrastructure work on other payment options continues.

I created my order as Money Order / EFT, which account should I pay to?

You can send the product price to our account below. The shipping process of the order products will be started after the payment is received in the system. Orders without payment will be canceled within 4 days. When making your payments, it is mandatory to enter the order number in the description section.

Company Title : Motif Jewelry

Bank : Garanti Bank

Branch : Cemberlitas (044)

IBAN - TL : TR96 0006 2000 0440 0006 2931 03

I created an order, will I be informed when it is shipped?

After your order is shipped, an information e-mail will be sent to your e-mail address that you registered in the system during membership. You can also follow the entire process of your order from your membership account on my orders page.

I created an order, do you gift wrap it?

All of our products are sent carefully packaged in special 935 by Roberto Bravo boxes.

When I created the order, the billing address and delivery address were the same, how can I change it?

You can update your address information in your order until the invoice of your order is issued. After the invoice is issued, you can send us your address update request via the contact page.

How long does it take for my returned product to be credited to my account?

If the purchased product is not set as a personalized product, it will be examined by expert teams within 1 week after it reaches our address. At the end of the inspection, if no deformation, damage, etc. is detected in the product, your refund will be made within 5 business days. Depending on your bank, the time to your account varies.

Can we change the delivery address if I will not be at the address?

You can update your address information in your order until the invoice of your order is issued. After the invoice is issued, you can send us your address update request via the contact page.

Can I exchange the product or products I purchased from the online shopping site?

Product exchanges are not made for purchases made on 935byrobertobravo.com.

My order product came with a manufacturing defect, how can you help me with the exchange?

In case of requesting the exchange of defective or defective products, the problematic product / products can be requested one-to-one with the problematic product / products within 14 days in online sales together with the invoice or e-invoice that must be submitted. When the necessary checks are made and it is determined that it is suitable for replacement, the product(s) are exchanged. The products sent for replacement must be absolutely unused. If the product / products are not available in our stock, you can perform the return process of the products reported as problematic through the online site and send them to us by contracted cargo.

The clip of my product is defective, what should I do?

You can send your product with the invoice to the address on the invoice so that we can find out exactly where the problem is caused and reach a solution. Necessary investigations will be made and you will be given detailed information about the situation. After the information, your product will be repaired and maintained with your approval.

The size of the ring I purchased is small / large, how can you help me?

When the size of the ring you have purchased is small or large, it can be changed free of charge within 6 months after your order is delivered to you, once for all, according to your personalized finger size.

Do you deliver abroad?

Delivery of orders placed on our website is currently only available within Turkey.

Are the discounts on the website also valid in the store?

Special discounts for the online store are only valid for the Online Store. Our campaigns are not valid in our stores and sales points

Can I use the 10% discount earned in the New Membership Campaign on campaign products?

When you become a member of the website, 10% discount is automatically defined in your membership e-mail to be valid for the first orders. The discount earned during the campaign phase is applied at the basket stage. It is not valid on campaign and discounted products. If there are other campaign products with discounts in the cart, the New Membership Campaign is not applied.

I became a member and I did not receive a 10% discount code?

When you become a member of the website, a 10% discount is automatically defined in your membership e-mail, valid for the first orders.